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May 09
May 09
To Cancel, Don't Click Cancel
I have been reasonably happy with Webbynode, where HappierHour is hosted, both in functionality and service and was happy to see some new features the last time I logged in. While poking around the new pages, I found this on the “Close Account” page:
Bad dialogs and button combinations have always existed and will probably continue for quite some time, but this one surprised me coming from Webbynode. It is not so bad, but I am disturbed by “Otherwise, click cancel.” There is not a “Cancel” button, and the only button with the word cancel on it does the opposite of what the user wants.
Luckily for Webbynode, it is probably not an oft-visited page, but one accidently canceled account will make it an expensive mistake.
June 18th, 2009 at 3:03 pm
Mea culpa, mea maxima culpa. I was the one who designed this page and I agree 100% with what you said.
We’ll redesign this page and make it easier to follow. Thanks a lot for exposing your thoughts on it.
June 19th, 2009 at 2:40 pm
Glad to hear it. If all of your customers have been as happy with Webbynode as I have, I doubt too many have even seen that page. I look forward to seeing (but not using) the newly designed page.
June 24th, 2009 at 6:57 pm
Erik,
We just pushed the change as promised. Here’s how it looks now: http://www.grabup.com/uploads/6ced013dde407212be21c98347ae8148.png?direct
You are more than invited to criticize this new version as well, just let me know.
Cheers! – Felipe.
June 24th, 2009 at 11:33 pm
The new page looks great. That is some incredible turnaround!
June 24th, 2009 at 11:36 pm
Thanks Erik. Any comments are welcome, ever. As you could see we try our best to listen! :-)
June 24th, 2009 at 11:37 pm
It was supposed to be always, not ever before. Well, it’s a good sign I should be sleeping by now :-)